Shipping Policy

This shipping policy applies to all orders placed on the beyondd.com website. It sets out our preparation times, delivery zones and shipping costs.

Shipping information

All orders are prepared and shipped by our teams within 24 working hours, meaning the next working day after your order, excluding weekends and public holidays. The expected shipping date is shown on every product page. During busy periods, this can exceptionally reach 3 working days.

For every order placed, you receive an order confirmation email, then a second email confirming shipment, containing your tracking number.

Delivery zones

Beyondd delivers throughout the entire European Union, across its 27 Member States: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

No destination outside the European Union is currently offered. If your delivery address is located outside the European Union, the order cannot be validated.

Delivery times

After shipping, transit time is 2 working days in France and 4 working days in other European Union countries. This is in addition to the preparation time stated above.

An order placed on a working day is therefore received within 3 working days in France and within 5 working days in the rest of the European Union, including preparation.

The tracking number sent in the shipping confirmation email lets you track your parcel at any time until it is delivered.

Delivery methods and costs

Delivery costs depend on the destination country. Free delivery from €80 of purchases applies throughout the entire European Union:

Delivery method	Destination	Condition	Price
Tracked delivery	France, Belgium, Luxembourg	Order under €80	€4.90
Tracked delivery	Other European Union countries	Order under €80	€6.90
Free delivery	Throughout the European Union	From €80 of purchases	Free

Delivery costs are calculated automatically at the cart validation step, based on the total amount of your order. They are shown to you before any payment.

Beyondd reserves the right to change these costs for a given short period, or to waive them. Such a change requires no prior notice to customers of the site. Under no circumstances may a third party claim a refund of the delivery costs in force at the time the purchase was made.

Information about delivery costs is shown at all times at the top of any page on the site, as well as at the order confirmation step.

Receiving your order

All our orders are prepared and shipped from a single warehouse. Your order therefore arrives in a single parcel, whatever the number of products ordered.

We invite you to check the condition of your parcel on receipt. If your order is delivered damaged or incomplete, contact us at contact@beyondd.com with proof of purchase and a photo of the products concerned.

Returns and refunds

The terms for returns, exchanges and refunds are detailed in our refund policy. Return shipping costs remain the customer’s responsibility and are non-refundable.