Refund Policy

This refund policy applies to all orders placed on the beyondd.com website. It sets out the conditions under which you can return a product, obtain a refund or an exchange.

Return period and conditions

Our policy lasts 14 days. If 14 days have passed since you received your order, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

Products that cannot be returned

Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Damaged or defective item(s) received

If your order arrives fully or partially defective, you may be entitled to a replacement or a refund of the product(s) concerned. To do so, send us a message at: contact@beyondd.com, including proof of payment (a screenshot of the confirmation email you received when placing your order, for example) and a photo of the products concerned. Please also specify in your message whether you would prefer a replacement or a refund of the defective products.

Order cancellation (if applicable)

Most orders are processed within 24 hours. If you wish to cancel your order for any reason, send us an email at contact@beyondd.com.

The great majority of items in stock are processed and/or shipped within 24 hours, so it is essential that you contact us during this period so that we can try to cancel your order before it is processed and/or shipped.

No cancellation request for your order can be taken into account once it has already been processed.

Replacement and store credit (if applicable)

1. Exchanging your product for a different size or flavour

Exchanges are only available for the size and/or flavour of the same product. Exchanging for a different product is strictly not permitted. We recommend returning your original product for a refund, then placing a new order for the product you want.

2. Refund details and store credit

By default, refunds are issued as store credit.

If you would like to receive a refund to the payment method used for your purchase, you must notify us by email at contact@beyondd.com. Orders that are exchanged, or products returned/exchanged due to a manufacturing defect, will not incur restocking fees. Fees will be applied to the original order and the balance refunded.

Only the final price paid, after any discount, will be refunded.

Discount codes or store credit cannot be reissued and are non-refundable.

Refunds (if applicable)

Once we have received and inspected the returned product, we will send you an email to confirm we have received it. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time required before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at contact@beyondd.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@beyondd.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping a return

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.