Frequently asked questions

Here you will find answers to the questions we are asked most often: our formulas, ordering, delivery, subscriptions and returns. If yours is not listed, write to us.

Our products

Only one formula can currently be ordered: Infla Harmony. The other three products shown on the site, the extra virgin olive oil, the Longevity Mix and the Amino Acid Mix, are announced as coming soon and are not yet on sale.

Per 4 capsules, the formula provides 400 mg of Longvida® Curcumin (including 92 mg of curcuminoids), 307 mg of boswellia serrata (including 200 mg of boswellic acids), 300 mg of quercetin standardised to 85%, 300 mg of ginger extract (including 15 mg of gingerols) and 300 mg of alpha-lipoic acid.

The full table appears on the product page, in the Ingredients section.

Our supplements are made in France. When a product is tied to a specific origin, we source it directly there: this is the case for our extra virgin olive oil, selected in Greece.

Yes. Infla Harmony is vegan and clean label.

Use and precautions

Take 4 capsules a day, with a glass of water, preferably in the morning. Do not exceed the recommended daily dose.

Infla Harmony is not recommended for pregnant or breastfeeding women, for people with diabetes, in cases of biliary obstruction or biliary function disorders, or when taking anticoagulants, anticancer medicines or immunosuppressants.

If in doubt, or if you are on ongoing treatment, seek the advice of a health professional.

No. A food supplement is not a substitute for a varied, balanced diet or a healthy lifestyle. Keep out of reach of young children.

In a dry place, away from heat and light. The Triman recycling logo and sorting instructions appear on the packaging.

Ordering and delivery

No, you can order without an account. You can create one when you order: it gives you access to your order history and, where applicable, to managing your subscription.

Throughout the European Union, all 27 Member States. No destination outside the European Union is currently offered: a delivery address located outside it will not allow the order to be validated.

Tracked delivery costs €4.90 in France, Belgium and Luxembourg, and €6.90 in other European Union countries, including Spain. It is free from €60 of purchases, throughout the European Union.

Costs are calculated automatically when the cart is validated, based on the total amount, and shown to you before any payment. Full details appear in our shipping policy.

Orders are prepared and shipped within 24 working hours, meaning the next working day after your order, excluding weekends and public holidays. The expected shipping date is shown on every product page. During busy periods, this can exceptionally reach 3 working days.

After shipping, transit time is 2 working days in France and 4 working days in other European Union countries. This is in addition to the preparation time.

An order placed on a working day is therefore received within 3 working days in France and within 5 working days in the rest of the European Union, including preparation.

You first receive an order confirmation email, then a second email confirming shipment, containing your tracking number. This number lets you track your parcel at any time until it is delivered.

Most orders are processed within 24 hours. Write to us as soon as possible at contact@beyondd.com: we will try to cancel it before it is processed. Once the order has been processed, cancellation is no longer possible.

Check the condition of your parcel on receipt. If it is damaged or incomplete, write to us at contact@beyondd.com with proof of purchase and a photo of the products concerned. You can then request a replacement or a refund.

The subscription

The monthly subscription is a purchase option offered on the product page, alongside the single purchase and multi-packs. It renews automatically each month, at a lower price than a single purchase, with no minimum commitment.

From My Account, under Subscriptions, you can pause your subscription and resume it, skip the next order, trigger the next order early, change the delivery address, change your payment method and cancel.

From My Account, under Subscriptions: cancellation is available at any time, with no minimum notice. You can also write to us at contact@beyondd.com.

These two settings cannot be changed from your account. Write to us at contact@beyondd.com.

You receive an email inviting you to update your payment method, with a direct link to do so. Several payment attempts are made; if the last one fails, the subscription is cancelled.

Payment, returns and refunds

Credit/debit card, PayPal, Apple Pay and Google Pay.

Yes, prices are shown in euros, inclusive of all taxes. Any delivery costs are added and shown to you before payment.

Our returns policy lasts 14 days from receipt of the order. The product must be unused, unopened and in its original packaging, and a receipt or proof of purchase must be provided.

Beyond 14 days, only a partial refund can be granted. Full details appear in our refund policy.

Return shipping costs remain your responsibility and are non-refundable. If a refund is granted to you, they are deducted from it. Do not send the product back to the manufacturer.

By default, refunds take the form of a credit note. If you would prefer to be refunded to the payment method used for the purchase, let us know by email at contact@beyondd.com. Only the final price paid, after any discount, is refunded.

Exchanges are limited to the size and flavour of the same product. For a different product, return the original item to obtain a refund, then place a new order. A defective or damaged product is replaced.

First check your bank account, then contact your card issuer, then your bank: some processing time before it appears is common. If you still see nothing, write to us at contact@beyondd.com.

Account, reviews and personal data

From the product page, in the customer reviews section. You must be logged in to your account to write a review.

The unsubscribe link appears at the bottom of every newsletter email.

You have the right to access, correct and delete information about you. You can exercise this right at any time from My Account, or by writing to us at contact@beyondd.com. Full details appear in our privacy policy.

Didn't find your answer?

Write to us at contact@beyondd.com or call 01 89 76 02 12. Our customer service is available 6 days a week.

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